SHIPPING
Estamos orgullosos de ofrecer servicios de envío internacional que actualmente operan en más de 200 países e islas en todo el mundo. Nada significa más para nosotros que brindarle a nuestros clientes un gran valor y servicio. Continuaremos creciendo para satisfacer las necesidades de todos nuestros clientes, brindando un servicio que sobrepase todas las expectativas en cualquier parte del mundo.
¿Cómo se envían los paquetes?
Los paquetes de nuestro almacén en China se enviarán por ePacket o EMS dependiendo del peso y tamaño del producto. Los paquetes enviados desde nuestro almacén de EE.UU. se envían a través de USPS.
¿Envían a todo el mundo?
Sí. Ofrecemos envío gratuito a más de 200 países de todo el mundo. Sin embargo, hay algunos lugares a los que no podemos enviar. Si te encuentras en uno de esos países, nos pondremos en contacto contigo.
¿Y la aduana?
No somos responsables de ninguna tarifa personalizada una vez que se hayan enviado los artículos. Al comprar nuestros productos, aceptas que se te envíen uno o más paquetes y que recibas tarifas personalizadas cuando lleguen a tu país.
Cuanto tiempo tarda el envio?
Tiempo de envío varía según la ubicación. Estas son nuestras estimaciones:
| Ubicación |
*Tiempo estimado de envío |
| Estados Unidos |
10-30 Días hábiles |
| Canadá, Europa |
10-30 Días hábiles |
| Australia, Nueva Zelanda |
10-30 Días hábiles |
| América Central y del Sur |
15-30 Días hábiles |
| Asia |
10-20 Días hábiles |
| África |
15-45 Días hábiles |
*Esto no incluye nuestro tiempo de procesamiento de 2 a 5 días.
¿Proporcionan información de seguimiento?
Sí, recibirás un correo electrónico una vez que se envíe tu pedido que contiene tu información de seguimiento. Si no has recibido información de seguimiento dentro de los 5 días, contáctanos.
Mi seguimiento dice "no hay información disponible en este momento".
Para algunas compañías navieras, la información de seguimiento demora de 2 a 5 días hábiles en actualizarse en el sistema. Si tu pedido se realizó hace más de 5 días hábiles y aún no hay información sobre el número de seguimiento, contáctanos.
¿Se enviarán mis artículos en un paquete?
Por razones logísticas, los artículos en la misma compra a veces se enviarán en paquetes separados, incluso si has especificado el envío combinado.
Si tienes alguna otra pregunta, contáctanos y haremos todo lo posible para ayudarte.
RETURNS
Cancelación del pedido
Todos los pedidos pueden cancelarse hasta que se envíen. Si tu pedido se ha pagado y necesitas hacer un cambio o cancelar un pedido, debes comunicarte con nosotros dentro de las 12 horas. Una vez que el proceso de empaque y envío ha comenzado, ya no se puede cancelar.
Reembolsos
Tu satisfacción es nuestra prioridad número 1. Por lo tanto, puedes solicitar un reembolso o reenvío de productos pedidos si:
- Si tú no recibes el producto dentro del tiempo garantizado (45 días sin incluir el procesamiento de 2 a 5 días), puedes solicitar un reembolso o un reenvío.
- Si recibiste el artículo incorrecto, puedes solicitar un reembolso o un reenvío.
- Si no deseas el producto que recibiste, puedes solicitar un reembolso, pero debes devolver el artículo a tu cargo y el artículo no debe haber sido utilizado.
Hacemos no emitir el reembolso si:
- Tu pedido no llegó debido a factores bajo tu control (es decir, proporcionar la dirección de envío incorrecta)
- Tu pedido no llegó debido a circunstancias excepcionales fuera del control de Elite Elevates (por ejemplo, no autorizado por la aduana, retrasado por un desastre natural).
- Otras circunstancias excepcionales fuera del control de https://eliteelevates.com
*Puedes enviar solicitudes de reembolso dentro de los 15 días posteriores a la expiración del período garantizado de entrega (45 días). Puedes hacerlo enviando un mensaje al Contáctanos página
Si se aprueba un reembolso, tu reembolso se procesará y se aplicará automáticamente un crédito a tu tarjeta de crédito o método de pago original, dentro de los 14 días.
Intercambios
Si por alguna razón deseas cambiar tu producto, tal vez por una talla diferente de ropa, debes comunicarte con nosotros primero y te guiaremos a través de los pasos.
Por favor no nos envíes tu compra a menos que te autoricemos a hacerlo.
Algunas razones para comprar con nosotros:
COMPRAS SEGURAS
Hacemos todo lo posible para que tu experiencia de compra no solo sea agradable, fluida y sin complicaciones, sino también segura.
ENVÍO GRATIS
Disfruta de servicios de envío internacional flexibles que actualmente operan en más de 200 países en todo el mundo.
DEVOLUCIONES GRATIS
¡Está bien cambiar de opinión! Puedes devolver tu pedido para obtener un reembolso completo, lo tenemos cubierto con nuestra protección total para el comprador.
LAS NOVEDADES
Nuevos productos están disponibles de forma regular.
PROMESA DE PRECIO
No queremos que elijas entre el mejor valor y el mejor servicio. Es por eso que ofrecemos precios competitivos.
EXCELENTE SERVICIO AL CLIENTE
El equipo de soporte profesional y experto siempre está dispuesto a ayudarte.
SEGUIMIENTO FÁCIL
Revisa el estado de tu pedido en linea. ¡Tan fácil como eso!
We travel on the road a lot with my two dogs. In the past we have used a bottle with a tray but, it was very difficult to put the water back inside the bottle so, we always had to throw it. I saw this bottle and I immodestly fell in love with the functionality of it before I got it in my hands. To my surprise, the bottle was really good! It came with an extra washer and a pre-included carbon filter to filter the water out ( Love it). The on and off button is just a slide away to control the water out of the hole into the bowl and pretty self-explanatory. I was able to get the water back inside easily ( Save water) :). It also has a drawstring kind of a thing to carry the bottle with ease if you are walking. Overall love the product. Might have to buy one more for my other dog :)
This pet water bottle is perfect! I use it for camping and hiking with my dogs. It is made to be leak proof. There is a convenient button that locks the water and releases the water. The bowl and bottle are combined so you This pet water bottle is perfect! I use it for camping and hiking with my dogs. It is made to be leak proof. There is a convenient button that locks the water and releases the water. The bowl and bottle are combined so you only need to remember to grab one thing! I am very satisfied with this product!!
My schnauzers can drink out of it easily without getting their beards soaked! Use it in training class, on walks, carry in the car. Doesn't leak. I like that the cup is attached rather than removing & pouring into a cup. Especially like that you can redirect the water back into the bottle. The water control button works easily and does its job. I don't attach it to a belt loop although a thin one is provided to attach to the top.
I bought this to take on long walks with my dog every afternoon. Where I live it gets super hot during the day so it's essential that my dog stays hydrated while exercising. I used to have to bring a large water bottle and collapsable bowl on the walks which were super heavy and bulky. Now with this water bottle/bowl combo I just fill the water bottle and go! My dog LOVES drinking from the contraption. Loves it so much that when we get home from the walk, she will sit on the couch and I will sit next to her and just let her drink water out of this water bottle as she lays on the couch.I bought this to take on long walks with my dog every afternoon. Where I live it gets super hot during the day so it's essential that my dog stays hydrated while exercising. I used to have to bring a large water bottle and collapsable bowl on the walks which were super heavy and bulky. Now with this water bottle/bowl combo I just fill the water bottle and go! My dog LOVES drinking from the contraption. Loves it so much that when we get home from the walk, she will sit on the couch and I will sit next to her and just let her drink water out of this water bottle as she lays on the couch.
This is just perfect for those times when you are mobile with your pets. Both of our fur babies took right to it and the container provides plenty of water for both dogs. Easy to use, no wasted water, just simply press a button and water flows out easily. No more drinking from our water bottles, great for the environment too!
It’s a wonderful water bottle for your dog just tipping over and push a button and it fills with water and he drinks it and you throw the rest out .He gets quite a few drinks and it’s just really easy to carry round I highly recommend it~❤️
Very good bottle, arrived well packed. thank you very much.
We needed something easy to carry on our dog walks. The plastic is sturdy, seems like it is made of good quality. The push button feature to release the water into the drinking bowl is very clever. My dog used it no problem. Would buy again or suggest to friends if they needed something similar.
Really cool way to provide water for your pet on long trips. Works great.
This dog water bottle is very sturdy and good quality, I was impressed. Convenient for dog walks to the park or around the neighborhood.
Very well build & works great for summer car rides & walks to the beach. My chihuahua was scared of it at first, but she's scared of everything. Now she loves it!
Came pretty fast. The plastic is strong, looks decent. I'm happy, and so is my dog.
this bottle is great for small hikes and my dog loves using it. It does run out fairly quickly so its not for long hikes, thinking of getting another one for the longer hikes
This works great. My pup loves it. Although he already checked off the carrying cord. I find him using it even more then I imagined. This product was a great idea.
Easy to carry & give Dog a drink when away from house!
Easy to fill, easy to carry, doesn't leak, and my puppy was able to drink from it easily--it is especially useful on a long walk on a hot day. Excellent and useful product, good value.
My dogs are very satisfied.
Very cool bottle. Arrived quickly - in less than a month. Well packed, no damage. Convenient to use.
Very good quality! Just a wonderful thing, SUPER helpful especially in summer. Recommended for purchase!
This is great for taking your dog on a long walk or hike. This is really easy to use and my dog enjoys drinking out of it. This is leak proof and is easy to carry with the strap that it comes with. Any water that is not used can be easily flow back into the bottle. I definitely recommend this.
I like it. I don’t love it. I have a French bull dog and she struggles to put her face into the little bowl since it’s so small. It holds a very small amount. So if you have a thirsty dog. Maybe get something bigger than this. It’s easy to go anywhere I like it’s compact. Other dogs seem to be able to use it just fine however.
I have a big dog so I was a little worried this would be too small, but he loves it! I just wish there was a latch so I could clip it to his leash. I do have to bring an extra water bottle to refill it, but that’s just because I have a big dog who drinks a lot of water.
I really like this product but cannot give it a 5 star review as it is not as advertised. It does not hold 12 ounces only 10 ounces. I end up carrying another water bottle as my girl can empty this in one big gulp. I like the fact that if there is any water left it is not wasted. I have contacted the vendor to see if there is a bigger container available and to let them know that it is false advertising but they have not responded. I have not been able to find a bigger container on line yet. I will keep looking.
Very nicely made. No leaking. Perfect! 100% recommend!
good quality.. fast shipping and delivery .. recommend