SHIPPING
Estamos orgullosos de ofrecer servicios de envío internacional que actualmente operan en más de 200 países e islas en todo el mundo. Nada significa más para nosotros que brindarle a nuestros clientes un gran valor y servicio. Continuaremos creciendo para satisfacer las necesidades de todos nuestros clientes, brindando un servicio que sobrepase todas las expectativas en cualquier parte del mundo.
¿Cómo se envían los paquetes?
Los paquetes de nuestro almacén en China se enviarán por ePacket o EMS dependiendo del peso y tamaño del producto. Los paquetes enviados desde nuestro almacén de EE.UU. se envían a través de USPS.
¿Envían a todo el mundo?
Sí. Ofrecemos envío gratuito a más de 200 países de todo el mundo. Sin embargo, hay algunos lugares a los que no podemos enviar. Si te encuentras en uno de esos países, nos pondremos en contacto contigo.
¿Y la aduana?
No somos responsables de ninguna tarifa personalizada una vez que se hayan enviado los artículos. Al comprar nuestros productos, aceptas que se te envíen uno o más paquetes y que recibas tarifas personalizadas cuando lleguen a tu país.
Cuanto tiempo tarda el envio?
Tiempo de envío varía según la ubicación. Estas son nuestras estimaciones:
| Ubicación |
*Tiempo estimado de envío |
| Estados Unidos |
10-30 Días hábiles |
| Canadá, Europa |
10-30 Días hábiles |
| Australia, Nueva Zelanda |
10-30 Días hábiles |
| América Central y del Sur |
15-30 Días hábiles |
| Asia |
10-20 Días hábiles |
| África |
15-45 Días hábiles |
*Esto no incluye nuestro tiempo de procesamiento de 2 a 5 días.
¿Proporcionan información de seguimiento?
Sí, recibirás un correo electrónico una vez que se envíe tu pedido que contiene tu información de seguimiento. Si no has recibido información de seguimiento dentro de los 5 días, contáctanos.
Mi seguimiento dice "no hay información disponible en este momento".
Para algunas compañías navieras, la información de seguimiento demora de 2 a 5 días hábiles en actualizarse en el sistema. Si tu pedido se realizó hace más de 5 días hábiles y aún no hay información sobre el número de seguimiento, contáctanos.
¿Se enviarán mis artículos en un paquete?
Por razones logísticas, los artículos en la misma compra a veces se enviarán en paquetes separados, incluso si has especificado el envío combinado.
Si tienes alguna otra pregunta, contáctanos y haremos todo lo posible para ayudarte.
RETURNS
Cancelación del pedido
Todos los pedidos pueden cancelarse hasta que se envíen. Si tu pedido se ha pagado y necesitas hacer un cambio o cancelar un pedido, debes comunicarte con nosotros dentro de las 12 horas. Una vez que el proceso de empaque y envío ha comenzado, ya no se puede cancelar.
Reembolsos
Tu satisfacción es nuestra prioridad número 1. Por lo tanto, puedes solicitar un reembolso o reenvío de productos pedidos si:
- Si tú no recibes el producto dentro del tiempo garantizado (45 días sin incluir el procesamiento de 2 a 5 días), puedes solicitar un reembolso o un reenvío.
- Si recibiste el artículo incorrecto, puedes solicitar un reembolso o un reenvío.
- Si no deseas el producto que recibiste, puedes solicitar un reembolso, pero debes devolver el artículo a tu cargo y el artículo no debe haber sido utilizado.
Hacemos no emitir el reembolso si:
- Tu pedido no llegó debido a factores bajo tu control (es decir, proporcionar la dirección de envío incorrecta)
- Tu pedido no llegó debido a circunstancias excepcionales fuera del control de Elite Elevates (por ejemplo, no autorizado por la aduana, retrasado por un desastre natural).
- Otras circunstancias excepcionales fuera del control de https://eliteelevates.com
*Puedes enviar solicitudes de reembolso dentro de los 15 días posteriores a la expiración del período garantizado de entrega (45 días). Puedes hacerlo enviando un mensaje al Contáctanos página
Si se aprueba un reembolso, tu reembolso se procesará y se aplicará automáticamente un crédito a tu tarjeta de crédito o método de pago original, dentro de los 14 días.
Intercambios
Si por alguna razón deseas cambiar tu producto, tal vez por una talla diferente de ropa, debes comunicarte con nosotros primero y te guiaremos a través de los pasos.
Por favor no nos envíes tu compra a menos que te autoricemos a hacerlo.
Algunas razones para comprar con nosotros:
COMPRAS SEGURAS
Hacemos todo lo posible para que tu experiencia de compra no solo sea agradable, fluida y sin complicaciones, sino también segura.
ENVÍO GRATIS
Disfruta de servicios de envío internacional flexibles que actualmente operan en más de 200 países en todo el mundo.
DEVOLUCIONES GRATIS
¡Está bien cambiar de opinión! Puedes devolver tu pedido para obtener un reembolso completo, lo tenemos cubierto con nuestra protección total para el comprador.
LAS NOVEDADES
Nuevos productos están disponibles de forma regular.
PROMESA DE PRECIO
No queremos que elijas entre el mejor valor y el mejor servicio. Es por eso que ofrecemos precios competitivos.
EXCELENTE SERVICIO AL CLIENTE
El equipo de soporte profesional y experto siempre está dispuesto a ayudarte.
SEGUIMIENTO FÁCIL
Revisa el estado de tu pedido en linea. ¡Tan fácil como eso!
My daughter received this as a gift and let me tell you, it is THE cutest singing stuffed animal i have ever seen! It’s such great quality, so so soft and well made and the voice is super cute. (Not creepy like some!!) The elephant’s ears move to the music and play peek-a-boo with baby. It’s held up great so far even with my 1.5-year-old pulling on the ears and pushing the buttons a hundred times a day! We show this off to everyone! I think it will become my go-to baby gift for friends now, and would definitely purchase another one if anything were to happen to ours. I am shocked at the price, something this great of quality and cuteness would generally be upwards of $45-50, so at this price is the perfect buy!!
One of the cutest toys I have bought. Purchased for granddaughter and she loves it! Her Mom always says, "hey, baby" to her so it amazed her. She loves the ears moving.This is second product review I have sent. Grandbaby plays with this all of the time and she loves it! It is also holding up nicely. She likes to put her face between the ears while it is playing.The most favorite toy I have bought in a very long time. It is so sweet.
We love Flappy! It was so fun watching my son discover Flappy — he’s really captivated by it. I also enjoy singing along. It’s nice because it doesn’t stay on too long. Also, it can be shutoff at any point, your not forced to have it play to the end once it starts.
I found this elephant on lightening deal and it had great reviews. I decided to get it for my newborn and she loves it. I use it for when I change her diaper. it sings a song and also plays hide and seek. It’s ears come down over its eyes and then back to normal. It is very cute and babies love it! It is a decent size as well.
Honestly, when I saw that my sister bought a singing and talking toy for my daughter I squirmed... who wants another obnoxious toy. This guy isn't at all! He is super cute, so soft, and she loves him. Even my husband isn't annoyed! Win-win for everyone! I'll definitely buy one for a baby gift in the future.
Very cute elephant for any baby or toddler who is an elephant fan. The only downside is that the volume is VERY loud and there is no way to turn it down. Otherwise, quality product for a great price.
My grandbaby loves this toy! She didn’t know what to think at first but now picks this first to play with when she comes over. She had the buttons figured out at 10 months old and carries it everywhere.
I bought this for an almost 3 year old for Christmas and now I want to write a feedback. This little elephant has quickly become a favorite buddy. His fur is amazingly soft, his ears are very flexible (they will not be easily broken if your child bends them) and his voice is so sweet. The sound quality for the voice is great, and the volume is not too loud like some toys. This is the perfect gift for any occasion!
This plush toy is adorable, super soft, just the right size for little hands, clear words, and music, the flapping ears playing peek a boo make you smile, would buy again!
Wonderful toy for babies/toddlers. My neice loved it from the very start. The sound/voice is loud and clear. Perfect gift for the holidays!
It was gifted to my almost 4-month-old son for Christmas this year. The voice of the elephant is very sweet and not annoying like some toys. It is a loud volume and piques the baby’s interest. The ears cover the eyes and pass for a second before opening up. I like that it has buttons on the feet for singing or playing. It is crazy soft. So soft I almost dropped it a couple of times lol.
The elephant is very cute and I like the colors better than the other brands. But you need to sit it on a pillow or blanket to be able to understand it. Loud and not great sound quality.
My wife fell in love with this and we bought it for our first Great-Grand Child. When she gets a little older, she will Love It...
I’ve been wanting this for my baby since before she was born. The minute I saw it I knew she would love it. She’s 4 months now, we just received it this morning and she’s been playing and screaming at it all morning so far she likes it.
My daughter received this as a gift, and it is so cute, plush, and soft. I had already purchased the book “If Animals Kissed Goodnight” separately, so now she has the set. I will definitely consider purchasing one of these as a gift in the future! As a side note, the gift fits perfectly with the elephant theme of the shower invitations, favors, and decorations.
This is the cutest toy I have ever seen! My 3-month-old grandson could not quit staring at it! I'm so glad I purchased this adorable elephant!
My baby love to play Peek-A-Boo! He loves the ears moving. The fur is very soft and cuddly. Very well made! It's one of the cutest toys I have bought. Makes me laugh every time too!
There is just one song, the more songs the better.
My son has the gund version and our niece loved it so I thought I'd get her one in pink. It's not as good but still super cute and soft!
This is the most adorable elephant ever with the most adorable voice and ear action. Every child and parent loves it when we give it as a gift!
So adorable!! Waaayyy cuter than I thought it would be. Got it for the baby but all the kids were playing with it. Very cute, would make an excellent gift.
Purchased for my niece for her 1st birthday and she loves it! Hugged it immediately after opening and carries all around. Super soft and it’s peakaboo is super cute.
This might be the cutest toy I have ever seen!! Sooo cute! Sings and talks right out of the box!
Oh my gosh! This is too cute! I'm gifting it so I won't have to listen to it all the time. The voice is child like, not too loud. The big floppy ears are adorable.
It was a great gift for two young children, who loved them right out of the package.
What a sweet toy! My daughter became really interested in it at 6 months. It is durable and fun!