SHIPPING
Estamos orgullosos de ofrecer servicios de envío internacional que actualmente operan en más de 200 países e islas en todo el mundo. Nada significa más para nosotros que brindarle a nuestros clientes un gran valor y servicio. Continuaremos creciendo para satisfacer las necesidades de todos nuestros clientes, brindando un servicio que sobrepase todas las expectativas en cualquier parte del mundo.
¿Cómo se envían los paquetes?
Los paquetes de nuestro almacén en China se enviarán por ePacket o EMS dependiendo del peso y tamaño del producto. Los paquetes enviados desde nuestro almacén de EE.UU. se envían a través de USPS.
¿Envían a todo el mundo?
Sí. Ofrecemos envío gratuito a más de 200 países de todo el mundo. Sin embargo, hay algunos lugares a los que no podemos enviar. Si te encuentras en uno de esos países, nos pondremos en contacto contigo.
¿Y la aduana?
No somos responsables de ninguna tarifa personalizada una vez que se hayan enviado los artículos. Al comprar nuestros productos, aceptas que se te envíen uno o más paquetes y que recibas tarifas personalizadas cuando lleguen a tu país.
Cuanto tiempo tarda el envio?
Tiempo de envío varía según la ubicación. Estas son nuestras estimaciones:
| Ubicación |
*Tiempo estimado de envío |
| Estados Unidos |
10-30 Días hábiles |
| Canadá, Europa |
10-30 Días hábiles |
| Australia, Nueva Zelanda |
10-30 Días hábiles |
| América Central y del Sur |
15-30 Días hábiles |
| Asia |
10-20 Días hábiles |
| África |
15-45 Días hábiles |
*Esto no incluye nuestro tiempo de procesamiento de 2 a 5 días.
¿Proporcionan información de seguimiento?
Sí, recibirás un correo electrónico una vez que se envíe tu pedido que contiene tu información de seguimiento. Si no has recibido información de seguimiento dentro de los 5 días, contáctanos.
Mi seguimiento dice "no hay información disponible en este momento".
Para algunas compañías navieras, la información de seguimiento demora de 2 a 5 días hábiles en actualizarse en el sistema. Si tu pedido se realizó hace más de 5 días hábiles y aún no hay información sobre el número de seguimiento, contáctanos.
¿Se enviarán mis artículos en un paquete?
Por razones logísticas, los artículos en la misma compra a veces se enviarán en paquetes separados, incluso si has especificado el envío combinado.
Si tienes alguna otra pregunta, contáctanos y haremos todo lo posible para ayudarte.
RETURNS
Cancelación del pedido
Todos los pedidos pueden cancelarse hasta que se envíen. Si tu pedido se ha pagado y necesitas hacer un cambio o cancelar un pedido, debes comunicarte con nosotros dentro de las 12 horas. Una vez que el proceso de empaque y envío ha comenzado, ya no se puede cancelar.
Reembolsos
Tu satisfacción es nuestra prioridad número 1. Por lo tanto, puedes solicitar un reembolso o reenvío de productos pedidos si:
- Si tú no recibes el producto dentro del tiempo garantizado (45 días sin incluir el procesamiento de 2 a 5 días), puedes solicitar un reembolso o un reenvío.
- Si recibiste el artículo incorrecto, puedes solicitar un reembolso o un reenvío.
- Si no deseas el producto que recibiste, puedes solicitar un reembolso, pero debes devolver el artículo a tu cargo y el artículo no debe haber sido utilizado.
Hacemos no emitir el reembolso si:
- Tu pedido no llegó debido a factores bajo tu control (es decir, proporcionar la dirección de envío incorrecta)
- Tu pedido no llegó debido a circunstancias excepcionales fuera del control de Elite Elevates (por ejemplo, no autorizado por la aduana, retrasado por un desastre natural).
- Otras circunstancias excepcionales fuera del control de https://eliteelevates.com
*Puedes enviar solicitudes de reembolso dentro de los 15 días posteriores a la expiración del período garantizado de entrega (45 días). Puedes hacerlo enviando un mensaje al Contáctanos página
Si se aprueba un reembolso, tu reembolso se procesará y se aplicará automáticamente un crédito a tu tarjeta de crédito o método de pago original, dentro de los 14 días.
Intercambios
Si por alguna razón deseas cambiar tu producto, tal vez por una talla diferente de ropa, debes comunicarte con nosotros primero y te guiaremos a través de los pasos.
Por favor no nos envíes tu compra a menos que te autoricemos a hacerlo.
Algunas razones para comprar con nosotros:
COMPRAS SEGURAS
Hacemos todo lo posible para que tu experiencia de compra no solo sea agradable, fluida y sin complicaciones, sino también segura.
ENVÍO GRATIS
Disfruta de servicios de envío internacional flexibles que actualmente operan en más de 200 países en todo el mundo.
DEVOLUCIONES GRATIS
¡Está bien cambiar de opinión! Puedes devolver tu pedido para obtener un reembolso completo, lo tenemos cubierto con nuestra protección total para el comprador.
LAS NOVEDADES
Nuevos productos están disponibles de forma regular.
PROMESA DE PRECIO
No queremos que elijas entre el mejor valor y el mejor servicio. Es por eso que ofrecemos precios competitivos.
EXCELENTE SERVICIO AL CLIENTE
El equipo de soporte profesional y experto siempre está dispuesto a ayudarte.
SEGUIMIENTO FÁCIL
Revisa el estado de tu pedido en linea. ¡Tan fácil como eso!
Our dog, Remy loves her water fountain!! She gets all excited when she sees us attaching it to the garden hose! There is no assembly. Just take it out of the box and attach to hose and the fun begins!!
My dogs love this! We got it for them because they love playing in the hose. They figured it out in about 15 minutes. All we did was keep pushing their paws down on it so they would see that this made fun water come out!
Our dog likes it but kept barking at it because he doesn't wanna work for the water. It didn't take him too long to learn how to get water. He loves water and we'll definitely use this product frequently this summer. I give 4 stars because I do think it's a little expensive, but it is a nice product.
I have 2 border collies and only the puppy really liked it, but I knew he would because he chased the water hose all the time. My other border collie Missi loves jumping into the lake but does not like this toy.
How awesome this is! Our dog is so happy to play with her water toy.
Overall, this is a great idea for a product and it works great. The only negative thing is that the water is hot when it first comes out of the fountain due to it being in the sun. Once the water that has been sitting in the hose runs though, it’s cold and it’s great. I do realize this has nothing to do with the fountain itself. It’s just something I need to figure out how to fix. It does take some time for my dog to get the hang of it but I do love the concept of it.
Product works great! Keeps my dogs supplied with fresh water constantly. Very pleased.
The dogs love it! They picked up on how to work it in minutes. They flip it all over and it holds up great! I would highly recommend this to others.
Sturdy, works great. Now I just need to get to teach my dogs to drink out of it without me putting my foot on the peddle.
Best thing ever. Harry got the hang of it so quick and now I don’t have to play hose with him, he can do it himself!
Very good quality and easy to assemble. My dog loves it! Worth the money
My dog loves it, water pressure is great, easy to assemble.
From the minute it was assembled, my pup LOVES this! Thought he would have a hard time figuring it out, but he took to it right away. MAKE SURE you’re home to let your pup out to pee A LOT after he/she uses the fountain or you‘ll have some accidents to clean up in the house. They drink a lot of water when they use this so don’t be upset if they have to urinate a lot! I only let my pup use the sprinkler for 10-15 minutes, or so, because I don’t want to mess up his potassium levels and cause a trip to the vet, or worse. Check with your vet on safe time periods for your pup to use the sprinkler.
I like the design very much! Hoping my dog will get the hang of it. It is exactly what I’ve been looking for!
My dog loved his new toy, played for hours at a time. However, he kept picking up the stepper by the hose and puncture a hose in it. We tried to repair it, with no luck, but I was determined to get another one and come up with something.
Good product, cute design, fast shipping. Unfortunately I have an english bulldog that is 10 years old. I know when she was young she would have been motivated enough to play with this item all day long. She is a very low energy dog and gets exhausted going for a 200 yard walk. She did enjoy me sitting there with her pushing the paddle for hours at a time but she did not have an interest in doing the work to get the water to discharge. Even though this product was not for my bulldog it may work great for you.
My buddy, Foster, loves water! Normally, in the summer, I will go outside with him and hold the hose up and let him chase the water. He loves it but I can't do that as often as I'd like so the product is definitely what he needed.
Looks and feel sturdy! My dog is obsessed with hose water so it only took him 2 - 15 minute sessions to learn how to keep his paw on top. Still working on him not jumping once the water comes up.
Constant supply of fresh water. Our dog will bark to go outside just to use it instead of water bowl inside. One downside is that they only last about a year. I've had 3 of them and the first 2 would eventually not turn off. The dog loves it so much, and he learned how to use it in a day or 2, that I don't mind buying a new one each year. 4 stars because they should last longer.
My Shepherd Sammy loves this! We got it for him because he loves playing in the hose. He figured it out in about 15 minutes. All we did was keep pushing his paw down on it so he would see that this made fun water come out!
Best dog toy ever! Our dog loves it. The construction is solid with all metal and no plastic parts. A bit of pressure and the water released. If your dog likes water, this is the toy to purchase for hours of fun!
I was looking for a drinking hose/fountain for my dog and came across this one. It arrived yesterday and was very easy to hook up the hose. It will take a little patience and training but my dog loves it!
My dog, and kids, had so much fun with this! Easy to install! Kept them busy for a good 30 mins :) whenever we took it out, the dog would go crazy. The only downfall is he never figured out how to step on it, I wish the push button was off the device. He knew the water would spray out and he couldn’t avoid getting it in the face.
My dog loves this, of course he is a Lab and they love the water. This is pure entertainment for the dog and owners. I love watching him play with this. A bit expensive, but well built and probably worth the money
Our one year old frenchie loves this water fountain toy. He learned how to use it within like 15 minutes. And now he gets so excited every time you bring it out. I recommend washing and drying it off when done with playing or outside, if you want a longer lasting fountain. Made out of metal.