SHIPPING
Estamos orgullosos de ofrecer servicios de envío internacional que actualmente operan en más de 200 países e islas en todo el mundo. Nada significa más para nosotros que brindarle a nuestros clientes un gran valor y servicio. Continuaremos creciendo para satisfacer las necesidades de todos nuestros clientes, brindando un servicio que sobrepase todas las expectativas en cualquier parte del mundo.
¿Cómo se envían los paquetes?
Los paquetes de nuestro almacén en China se enviarán por ePacket o EMS dependiendo del peso y tamaño del producto. Los paquetes enviados desde nuestro almacén de EE.UU. se envían a través de USPS.
¿Envían a todo el mundo?
Sí. Ofrecemos envío gratuito a más de 200 países de todo el mundo. Sin embargo, hay algunos lugares a los que no podemos enviar. Si te encuentras en uno de esos países, nos pondremos en contacto contigo.
¿Y la aduana?
No somos responsables de ninguna tarifa personalizada una vez que se hayan enviado los artículos. Al comprar nuestros productos, aceptas que se te envíen uno o más paquetes y que recibas tarifas personalizadas cuando lleguen a tu país.
Cuanto tiempo tarda el envio?
Tiempo de envío varía según la ubicación. Estas son nuestras estimaciones:
| Ubicación |
*Tiempo estimado de envío |
| Estados Unidos |
10-30 Días hábiles |
| Canadá, Europa |
10-30 Días hábiles |
| Australia, Nueva Zelanda |
10-30 Días hábiles |
| América Central y del Sur |
15-30 Días hábiles |
| Asia |
10-20 Días hábiles |
| África |
15-45 Días hábiles |
*Esto no incluye nuestro tiempo de procesamiento de 2 a 5 días.
¿Proporcionan información de seguimiento?
Sí, recibirás un correo electrónico una vez que se envíe tu pedido que contiene tu información de seguimiento. Si no has recibido información de seguimiento dentro de los 5 días, contáctanos.
Mi seguimiento dice "no hay información disponible en este momento".
Para algunas compañías navieras, la información de seguimiento demora de 2 a 5 días hábiles en actualizarse en el sistema. Si tu pedido se realizó hace más de 5 días hábiles y aún no hay información sobre el número de seguimiento, contáctanos.
¿Se enviarán mis artículos en un paquete?
Por razones logísticas, los artículos en la misma compra a veces se enviarán en paquetes separados, incluso si has especificado el envío combinado.
Si tienes alguna otra pregunta, contáctanos y haremos todo lo posible para ayudarte.
RETURNS
Cancelación del pedido
Todos los pedidos pueden cancelarse hasta que se envíen. Si tu pedido se ha pagado y necesitas hacer un cambio o cancelar un pedido, debes comunicarte con nosotros dentro de las 12 horas. Una vez que el proceso de empaque y envío ha comenzado, ya no se puede cancelar.
Reembolsos
Tu satisfacción es nuestra prioridad número 1. Por lo tanto, puedes solicitar un reembolso o reenvío de productos pedidos si:
- Si tú no recibes el producto dentro del tiempo garantizado (45 días sin incluir el procesamiento de 2 a 5 días), puedes solicitar un reembolso o un reenvío.
- Si recibiste el artículo incorrecto, puedes solicitar un reembolso o un reenvío.
- Si no deseas el producto que recibiste, puedes solicitar un reembolso, pero debes devolver el artículo a tu cargo y el artículo no debe haber sido utilizado.
Hacemos no emitir el reembolso si:
- Tu pedido no llegó debido a factores bajo tu control (es decir, proporcionar la dirección de envío incorrecta)
- Tu pedido no llegó debido a circunstancias excepcionales fuera del control de Elite Elevates (por ejemplo, no autorizado por la aduana, retrasado por un desastre natural).
- Otras circunstancias excepcionales fuera del control de https://eliteelevates.com
*Puedes enviar solicitudes de reembolso dentro de los 15 días posteriores a la expiración del período garantizado de entrega (45 días). Puedes hacerlo enviando un mensaje al Contáctanos página
Si se aprueba un reembolso, tu reembolso se procesará y se aplicará automáticamente un crédito a tu tarjeta de crédito o método de pago original, dentro de los 14 días.
Intercambios
Si por alguna razón deseas cambiar tu producto, tal vez por una talla diferente de ropa, debes comunicarte con nosotros primero y te guiaremos a través de los pasos.
Por favor no nos envíes tu compra a menos que te autoricemos a hacerlo.
Algunas razones para comprar con nosotros:
COMPRAS SEGURAS
Hacemos todo lo posible para que tu experiencia de compra no solo sea agradable, fluida y sin complicaciones, sino también segura.
ENVÍO GRATIS
Disfruta de servicios de envío internacional flexibles que actualmente operan en más de 200 países en todo el mundo.
DEVOLUCIONES GRATIS
¡Está bien cambiar de opinión! Puedes devolver tu pedido para obtener un reembolso completo, lo tenemos cubierto con nuestra protección total para el comprador.
LAS NOVEDADES
Nuevos productos están disponibles de forma regular.
PROMESA DE PRECIO
No queremos que elijas entre el mejor valor y el mejor servicio. Es por eso que ofrecemos precios competitivos.
EXCELENTE SERVICIO AL CLIENTE
El equipo de soporte profesional y experto siempre está dispuesto a ayudarte.
SEGUIMIENTO FÁCIL
Revisa el estado de tu pedido en linea. ¡Tan fácil como eso!
I wish they came in sizes as my tyre are bigger than the gizmo. And I wish I could see it. but all the fun is happening out of my eye sight and its just as well. I would probably get memorized and crash. What I can tell you is that it stops people as I ride by in the dark and they honk, oooh, and comment in such ways that I know it must be as fun as it looks. I am a tall girl and I don't have any friends who can reach my peddles otherwise I would ask. Some day I might find a tall stranger to ride it for me and then my review will change to one star owing to the lights causing the theft of my bike. Until then, I am getting another for the other wheel and telling you that you WILL be noticed by this thing. At least from the side.
Now here's a simple little device to make riding at night fun. This light has multiple patterns that provide a colorfully visual experience for safety also. I live in New Orleans and you'd see a lot of bike tours in the Frech Quarter and they would have a lot of them decked out of LED lights it looked like a rolling party so now you can have that every time you ride out in the evening.
The light is super easy to install and bright. There are two screws that come off and allow the light to be secured to the wheel. As soon as the wheel starts to turn, the light instantly activates. The light patterns are clear and fun. I can’t think of anything that I could change to make it better. Great value and quality product
I'm using it on my electric bicycle I was very colorful it's fun it makes me impossible not to see what I'm writing I just wish I could adjust where it stays on my spokes other than that it's great
Very cool looking at night. I saw people with them when we were camping so I wanted to try it. They’re a ton of fun to use at night. We got a lot of comments and questions of where to get them. I’m getting them for all of our bikes now.
Had a bit of a senior moment when the lights would not go through their different patterns. Found that the batteries I had installed were not new. After I changed the batteries go figure it worked just like they said it would. Love it.
I have now been using this for just over a year and it's still going great. I liked this light because it sits on the hub and not on the spokes, you only attach it to the spoke for stability. People notice the change in pattern allot and it is very bright. Even at slow speeds you can notice it. After 1 year I still have not needed to replace batteries.
I enjoy this product for riding downtown. However, when riding the trails, take the extra time and remove it. Trust me..it needs to be removed. This is my 2nd. I liked it enough to buy again.. I was riding trails and one end legit snapped after a jump. Learn from me and remove completely, if not cruising on pavement ;)
Hold a try mentality. Bought it . I did not expect such a successful repair.My little one loves his! The colors are bright and the patterns are awesome! Battery life is good and it was easy to install and doesn't get in the way!
Need to go a decent speed to look the best. Accidentally killed a set of batteries leaving the unit on. Apparently there is a standby mode so unit turns off when stopped and automatically back on. Didn't check to see if unit was on after a ride and batteries died. I'll make sure to spin the wheel to make sure it's off next time. Will update with pics / minimum speeds.
This light is very colorful and eye catching. It is perfect to put on your bike if you like to ride your bike when it’s dark. The light will make you feel very safe and cool when it’s Dark. My son loves it and even turned it on when it’s not dark. The light changes color and automatically turns on when you ride your bike. It is very easy to install. I highly recommend you to buy this. It is perfect!
Simple to install with great battery life! these led lights are great for my back wheel on my bike! it is great to ride in the evening , it was very simple to place, very light weight and water proof!
Bought 2 for 11 year old grandson's birthday. He LOVES them! So much cooler than the plastic straws and playing cards we had when we were kids. Also, he is visible at dusk, so maybe a little safer? For the look on his face and excitement in his voice, 10 Stars!
Quick and easy to install. At first it didn't seem to have the auto on and off feature but it was just we were impatient and didn't give it enough time to turn off automatically. My daughter thinks it is very cool but she doesn't ride quite fast enough to get the full effect. Ordering another for the youngest daughter once she conquers the two wheelers!
These bike lights are cool and my son likes them. I think it is very useful keep safe if you ride the bike on road at night.
Got here super fast. Pretty cool wheel light. Super bright. Just wish it had an off and on switch. Designs it makes are really cool.
Freezing winter time! Won't be able to tell you how they work until spring.
Super cool! My son loved it! I had to order more for all of our bikes! Very bright and pretty colors
My little one loves his! The colors are bright and the patterns are awesome! Battery life is good and it was easy to install and doesn't get in the way!
I was excited to get these. I read the reviews and ordered 2. Unfortunately I have an Ecotric electric bike. The light will fit on the front rim, but will not fit on the rear. I wanted to leave a review so future customers will be sure to make sure they will fit. My bad...
These are absolutely fabulously. I got them for my son’s bike when we are camping. The lights make him very visible when he goes for evening rides
So far so good. Brings lots of smiles to those I pass while on my bike. They can see me that is for sure!
Installed one of these on my daughters bike. Installation was pretty straight forward. It works... Just not all that impressed. A neat idea but can's say I have seen it do nearly all the patterns they show in the listing. Maybe she just needs to drive faster?
Looks really good at night and easy to attach
My kids love these! If you go fast enough you can see the designs clearly!